Client Service Agreement

Little Layla's Housekeepers is a bonded and insured residential cleaning company serving the Boise, Idaho area. This agreement outlines our service policies. Please read it carefully, complete your details below, and sign to confirm your acceptance.

1. Scheduling, Cancellations & Rescheduling

We understand that life happens and schedules can change. If you need to cancel or reschedule, please give us as much advance notice as humanly possible — it helps us take care of every client. To ensure fairness to all clients and to respect our team's time:

• 48+ hours' notice — cancel or reschedule free of charge.

• 24–48 hours' notice (within the 48-hour window) — 50% of the scheduled service price.

• The day before your appointment — 75% of the scheduled service price.

• Same-day cancellations, rescheduling, or no-shows — 100% of the scheduled service price.

These fees help cover the time reserved for your appointment, travel to your home, and the loss of the opportunity to serve other clients. For recurring clients, skipping or delaying a scheduled cleaning may result in a price adjustment to reflect the longer interval between services.

2. Payment Terms

Payment is due on the day of service unless otherwise agreed in advance. A $35 late charge will automatically be added if payment is not received within 2 days. Accepted payment methods are listed on your invoice, including Zelle (little-laylas) and Venmo (Ajayjones44).

3. Safe & Comfortable Working Conditions

During the heat of the summer, we require the air conditioning to be set to 71°F or below while we work, to keep our team safe from overheating.

4. Home Access & Pets

Please ensure our team can access your home at the scheduled time; if you will not be home, please arrange access with us in advance. We love pets! For everyone's safety, we ask that pets be secured or comfortable around our team while we work. Everything we use is natural and non-toxic (aside from bleach where needed).

If you provide a key, garage code, lockbox code, or other access method, you authorize our team to use it solely to perform your scheduled cleaning. Little Layla's Housekeepers is not liable for injury to a pet, or for property damage or personal injury caused by a pet, during a scheduled visit.

5. Illness & Household Health

If anyone in your household is sick or has a contagious illness on the day of your scheduled cleaning, please give us notice in advance so we can decide together whether to proceed, reschedule, or take extra precautions. This helps protect the health of our cleaning team and our other clients.

6. Liability, Damage & Release

Little Layla's Housekeepers is bonded and insured, and our team takes great care with your home and belongings. Cleaning still involves handling and moving items throughout your home, so by signing this agreement, you agree to the following:

• We are not responsible for damage caused by pre-existing conditions, normal wear and tear, or items that were already damaged, loose, or improperly installed before our visit — for example, loose curtain rods, unsecured shelving, or worn fixtures.

• Fragile, breakable, or easily damaged items (such as figurines, glassware, or antiques) should be secured or pointed out to our team in advance. We are not liable for damage to items left in a way that makes them difficult to clean around safely.

• Any damage claim must be reported to us within 24 hours of the service so we can document it and make it right.

• This agreement does not waive our responsibility for damage or injury caused by our own negligence — it simply clarifies what falls outside our responsibility so we can serve every client fairly and transparently.

7. Valuables & High-Risk Items

Please secure or put away cash, jewelry, firearms, prescription medications, important documents, and other high-value or irreplaceable items before your cleaning. Little Layla's Housekeepers is not responsible for the loss of or damage to valuables that are left out in accessible areas and not disclosed to us in advance.

8. Gratuity

Tips are never expected but always appreciated. If you'd like to leave a tip, you may do so via cash or Venmo.

9. Our Commitment to You

Little Layla's Housekeepers is bonded and insured. If you are ever unhappy with any part of your cleaning, please let us know within 24 hours and we will make it right.

By signing below, I acknowledge that I have read, understood, and agree to the policies and liability terms above.